If my package was lost, what would you do?

Please understand that iDreammart is unable to control the international shipment but to contact the courier for checking shipping status in different period.

For customer hasn’t received the package after estimated time from iDreammart sorting center. It is acceptable for customer offering shipping claim via here for further checking on the shipment with the following criteria:

  1. Order #
  2. Item #
  3. Tacking #
  4. Request: refund or return
  5. The answer to the following questions are required:
    1. If you have checked the package all around the house?
    2. If you inquired your relatives or neighbor for package receiving?
    3. If you ever contacted the shipping carrier?
    4. If the package been detained by the customs?

iDreamMart will offer reshipping service in the event of missing and wrongly shipping of accessories, a full refund on the item fare is offered in the event of stock of accessories are unavailable for reshipping.