I want to cancel my order.

Please note that iDreamMart may offer corresponding policy or solution to customer’s inquiries based on different item processing mode, the following illuminations are listed for your better understanding.

The size selecting from the existing size range or options displaying in corresponding item page is referred to Items in “none customizing” mode.

The selecting of corresponding option named “Custom Made” which is displayed below the size drop down option.Customizing is available for your fill in different measurements to the corresponding size columns after selecting the related option.

Cancellation before payment

If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later reference.

We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order.

You are under no obligation to follow through and pay for an order just because you checked out your cart online. If you want to do test orders to save certain invoices for later you are welcome to do this.

If your order is more than a week old please note you may not be able to “reactivate” it by sending payment, because the prices of the items may have changed as well as the shipping rates and the currency conversions. You may need to repeat the order with a new cart.

Non-Customizing

Orders cancelled within 24 hours of order payment will be eligible for a full refund.

Orders cancelled more than 24 hours after order payment will be eligible for a partial refund consisting of the full shipping cost and 70% of the product purchase price.

Once your order has been shipped, it can no longer be cancelled.

Customizing

Orders cancelled within 24 hours of order payment will be eligible for a full refund.

Orders cancelled within 24-48 hours after order payment will be eligible for a partial refund consisting of the full shipping cost and 60% of the product purchase price.

Orders cancelled more than 48 hours after order payment will be eligible for a partial refund consisting of the full shipping cost and 40% of the product purchase price.

Once your order has been shipped, it can no longer be cancelled.