How can I return a faulty item?

Before returning faulty goods, please contact us first via iDreammart contact form to discuss the issues you are having with the merchandise received. In over 90% of cases we are able to sort out the problem instead of asking customers to make returns.

If there are irremediable defects with the goods, you can return or exchange them under our 7 Days Return warranty.

You may follow the following steps to return the merchandise to iDreamMart.

  1. As long as we confirmed the product defects, our customer service representative will send the return back address to you.
  2. Make sure the merchandise is in its original packaging, and place it in a shipping box.
  3. Describe the problem(s) of the dress(es) you have received. Print them or the email content with our customer representative into a paper. And put it into the return back package.
  4. We will refund to you in 2-3 business days after receive your return back package and re-examining it from iDreammart QC(Quality Check) department.

Generally we advise you to return faulty goods by Post Office shipment facility rather than couriers like DHL, UPS which may cost much more.

For a kindly reminder that the package for return is in following conditions:

  1. Unused;
  2. With original tags and packaging;
  3. Unwashed;
  4. Unmodified.